Wize AthleticsWize Athletics

Last updated: June 10, 2026

Privacy Complaints

How to raise a concern about how Wize Athletics handles your personal information, and how to escalate to a regulator.

Privacy Complaints Process

Effective date: 2026-05-28 Last updated: 2026-05-28 Status: DRAFT — pending review by legal counsel. Items flagged TBD require confirmation before publication.

Wize Athletics Inc. ("Wize Athletics", "we", "us", or "our") takes the protection of your personal information seriously. This document describes how you can raise a concern, file a formal complaint, or escalate to a regulator if you believe we have not handled your personal information in accordance with the Privacy Policy, Quebec's Act respecting the protection of personal information in the private sector (as amended by Bill 64 / Law 25, the "Quebec Act"), Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA"), or any other applicable privacy law.

This process is published in accordance with section 3.2 of the Quebec Act and the openness principle of PIPEDA.

1. Who handles your complaint

Wize Athletics has designated a Privacy Officer (Responsable de la protection des renseignements personnels) responsible for ensuring our compliance with applicable privacy law and for responding to privacy complaints:

  • Name: Alexandre Paré
  • Title: Privacy Officer, Wize Athletics Inc.
  • Email: alexandre@wizeathletics.ca
  • Postal address: TBD — to be filled in by counsel.

The Privacy Officer is the single point of contact for privacy concerns. If your concern relates to a person on our team, the Privacy Officer will manage the file at arm's length from that person.

2. Who can file a complaint

You can file a complaint with us if:

  • you are an individual whose personal information has been (or you reasonably believe has been) collected, used, disclosed, retained, or destroyed by Wize Athletics in a way that does not comply with our Privacy Policy or applicable law;
  • you are a parent, tutor, or other legal representative acting on behalf of such an individual (for example, on behalf of a minor under 14 years of age in Quebec);
  • you are the duly authorized agent of such an individual.

If you are a member of an organization that has signed up for the Service (a sports club, school, federation, team, or similar — an "Organization"), and your concern relates to personal information that the Organization is the controller of, you should normally also raise the issue with that Organization. Wize Athletics will work with the Organization to address your concern, but the Organization is the primary decision-maker for its own data.

3. What you can complain about

You can file a complaint about any aspect of how Wize Athletics handles personal information, including:

  • whether we collected information about you that we should not have;
  • whether we used or disclosed information about you for a purpose we should not have, or without the consent we needed;
  • whether we shared information with a third party (including one of our sub-processors) in a way that does not comply with the Privacy Policy;
  • whether we transferred information outside Quebec without the required safeguards;
  • whether we kept information about you longer than we should have, or destroyed information we should have kept;
  • whether we responded adequately to a request you made to access, correct, delete, port, or de-index your personal information;
  • whether we have an adequate security posture in light of the sensitivity of the information we hold about you;
  • whether an automated decision affected you in a way that you want reviewed (see Privacy Policy, Section 10);
  • whether we notified you appropriately of a confidentiality incident (data breach).

4. How to file a complaint

You can file a complaint in any of the following ways. Use whichever is most convenient for you.

4.1 By email (preferred)

Send an email to alexandre@wizeathletics.ca with the subject line "Privacy Complaint". Use of the subject line helps us route your complaint correctly and start the response clock.

4.2 By postal mail

Send a letter to:

Privacy Officer Wize Athletics Inc. TBD postal address

4.3 Through your Organization

If you are a member of an Organization, you may file the complaint through that Organization's privacy contact, who can forward it to us. We will respond to you directly unless you ask us to communicate only through the Organization.

4.4 Accessibility

If you need a different way to file your complaint because of a disability or another accessibility need, contact the Privacy Officer at alexandre@wizeathletics.ca and we will make reasonable arrangements (for example, an accessible PDF form, a phone call with a written transcript, or a meeting with a support person of your choice).

5. What to include in your complaint

To help us investigate quickly and thoroughly, please include — to the extent you are able and comfortable doing so:

  • your full name and a contact method we can reply to (email or postal address);
  • whether you are filing on your own behalf or on behalf of someone else (and, if so, your authority to do so);
  • the name of the Organization through which you use the Service (if any);
  • a description of what happened, in your own words, including dates and times if you know them;
  • the specific personal information involved, to the extent you can identify it;
  • the parts of the Privacy Policy or the law that you believe were not respected, if you know;
  • copies of any emails, screenshots, or documents that support your complaint;
  • the outcome you are seeking (for example: a correction, a deletion, a confirmation that something has stopped, an explanation, an apology, or compensation).

You are not required to use a particular form or to know the right legal terms. We will help you frame the issue if you need help.

6. Confidentiality

We treat the existence and content of every complaint as confidential. We share information about the complaint internally only with the people who need it to investigate and respond, and externally only with sub-processors, vendors, or third parties to the limited extent necessary to investigate or remediate, and as required by law. We do not retaliate against any individual for filing a complaint in good faith.

If your complaint requires us to coordinate with the Organization that controls your data, we will tell you before we do so.

7. How we handle your complaint

The Privacy Officer manages every complaint through the following steps:

7.1 Acknowledgement

We will acknowledge receipt of your complaint within five (5) business days of receiving it. The acknowledgement will tell you who is handling the file, our case reference number, and the expected timeline for our response.

7.2 Identity verification

For most complaints we need to confirm that you are the individual whose personal information is at issue (or are authorized to act on their behalf), particularly if your complaint involves access, correction, or deletion. We will ask for the minimum information necessary to verify your identity.

7.3 Investigation

The Privacy Officer (or an investigator they appoint) will gather the relevant facts. This may involve:

  • reviewing our internal records, including audit logs, access records, and configuration history;
  • interviewing relevant members of our team;
  • consulting with the Organization that controls the data, if applicable;
  • consulting with the sub-processor that handled the data, if applicable;
  • obtaining external advice (legal, security, or technical), under confidentiality.

We will keep you reasonably informed of the progress of the investigation and will tell you if we expect to need additional time beyond the timeline we originally communicated.

7.4 Decision and response

We will respond to you in writing with our findings and the action we propose to take. Under section 33 of the Quebec Act, we will respond to a request relating to access, rectification, or the exercise of another right under the Act within thirty (30) days of receipt, except where we have lawfully extended the deadline and notified you of the extension. We aim to respond to all other complaints within the same thirty (30) day window where the complexity of the matter allows it.

Possible outcomes include (without being limited to):

  • confirmation that the personal information has been corrected, deleted, de-indexed, or that the practice you complained about has stopped;
  • a written explanation of why we believe our practice complies with the Privacy Policy and applicable law;
  • a change to our internal practices, policies, contracts, or configurations to prevent the issue from recurring;
  • notification to other affected individuals, the Organization, or a regulator, if the investigation reveals a confidentiality incident that triggers a notification obligation;
  • referral to a third party (for example, a sub-processor) if the issue lies with them, with our continued involvement until it is resolved.

If we deny your request in whole or in part, we will tell you why and we will tell you how to escalate (see Section 9).

7.5 Closing the file

Once we have responded and taken any committed actions, we will close the file. You can ask us to reopen the file if you receive new information.

8. Record-keeping

The Privacy Officer maintains a register of all complaints received, the investigation steps taken, the outcome, and any process changes that followed. Records are retained for a minimum of five (5) years from the date the file is closed, to satisfy our accountability obligations and to support continuous improvement of our privacy program.

We periodically review our complaint history (at least annually) to identify systemic issues and to improve our privacy practices, our Privacy Policy, our security controls, and our training program.

9. Escalation to a regulator

If you are not satisfied with our response, or if you simply prefer to deal with a regulator rather than with us directly, you have the right to file a complaint with the privacy regulator that has jurisdiction over your situation.

9.1 Commission d'accès à l'information du Québec ("CAI")

The CAI is the Quebec regulator responsible for enforcing the Quebec Act. You can contact the CAI at:

  • Website: https://www.cai.gouv.qc.ca/
  • Online complaint form: https://www.cai.gouv.qc.ca/citoyens/plaintes/ (TBD — verify current URL)
  • Telephone: TBD (verify current number from the CAI website)
  • Postal address (Montréal office): Commission d'accès à l'information du Québec, 2045, rue Stanley, bureau 900, Montréal (Québec) H3A 2V4 — verify current address from the CAI website before publishing.
  • Postal address (Québec office): Commission d'accès à l'information du Québec, 525, boul. René-Lévesque Est, bureau 2.36, Québec (Québec) G1R 5S9 — verify current address from the CAI website before publishing.

You do not need to file your complaint with us first before going to the CAI, although in many cases the CAI will ask whether you have done so.

9.2 Office of the Privacy Commissioner of Canada ("OPC")

The OPC is the federal regulator responsible for enforcing PIPEDA. You can contact the OPC at:

  • Website: https://www.priv.gc.ca/
  • Online complaint form: https://www.priv.gc.ca/en/report-a-concern/ (TBD — verify current URL)
  • Telephone: 1-800-282-1376 (toll-free, Canada)
  • Postal address: Office of the Privacy Commissioner of Canada, 30 Victoria Street, Gatineau, Quebec, K1A 1H3 — verify current address from the OPC website before publishing.

9.3 Other regulators

If you reside outside Quebec or outside Canada, another regulator may have jurisdiction over your situation. We will help you identify the appropriate regulator on request.

10. No effect on other rights

Filing a complaint with us, or with a regulator, does not affect any other right you may have under applicable law, including the right to bring a civil action or to seek a remedy in court.

11. Changes to this process

We may update this Privacy Complaints Process from time to time. The "Last updated" date at the top will always reflect the date of the most recent change. Material changes will be communicated together with changes to the Privacy Policy.

12. Contact

To file a complaint or to ask a question about this process:

Alexandre Paré Privacy Officer, Wize Athletics Inc. Email: alexandre@wizeathletics.ca